What water bottles will fit in the Sling Pack's water bottle pocket?
The Sling Pack will fit the following sizes of water bottles, up to a diameter of 3”.
Kleen Kanteen: Insulated Classic 20oz, Insulated TKWide 20oz HydroFlask: Standard Mouth 20oz, Standard Mouth 24oz Swell: Classic 20oz CamelBak: Eddy 24oz
Last updated: November 23, 2020 15:49
Why are your international shipping rates higher than expected?
Our international shipping rates are passed on from DHL. We import our products into the US, and our main warehouse is located in Los Angeles.
While we want to open up international warehouses in the future to support our global customers, we are limited to shipping from the United States during this campaign.
We are working on adding options for various countries to back the campaign, including China, New Zealand, Australia, and Singapore.
If you are willing to pay for the shipping cost, we can get it to you, and thank you for your understanding!
Last updated: November 23, 2020 15:49
How will you be fulfilling the campaign?
We will be using BackerKit to fulfill the campaign, which includes opportunities to purchase add-ons or any other accessories you’d like to add to your order!
You won’t be asked for your shipping address until late January, and we’ll be sure to notify / remind you when it’s time.
Last updated: November 23, 2020 15:49
What is the width of the interchangeable strap?
The interchangeable strap has a width of 38mm, or 1.49 inches!
Last updated: November 23, 2020 15:49
Are the packs fully waterproof?
The packs are NOT fully waterproof (in that you cannot submerge in a body of water), but they ARE water-resistant. The 420D R/S Nylon serves as a barrier between outside liquids and your valuables on the inside of the pack.
Last updated: November 23, 2020 15:49
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.