Snack&Sling Packs: PRODUCT SHIPPING HAS BEGUN!
almost 3 years ago – Thu, Jun 03, 2021 at 04:02:55 AM

What’s up Lunchbox Fam!

It's now June, which means we've got some great news for you... 

At long last, the lunchbox team is excited to share that as of today, your Snack & Sling Packs have started to ship!

That’s right Backers - you’ll soon be holding your very own Snack & Sling Packs! We hope you’re as excited as we are to hold the result of over a year of interviews, design experiments, material explorations, and product revisions as we’ve carefully taken the Snack & Sling Packs through all the paces needed to build a great product.

When you get your package, LET US KNOW! You can tag us on Instagram at @lunchboxpacks, or on TikTok at @lunchboxfam - we'll be sharing everything we're tagged in :) 

We’re dying to hear what you think, so make sure you take your new packs out into the world for your own battle testing. After all, it’s not our opinion of the Snack & Sling that matters, it’s yours!

A Few Frequently Asked Questions

How Long Will Shipping Take?

We’ll be shipping all packages, regardless of destination, from Moreno Valley, California.

If you are in the domestic United States, you should expect to receive your package anywhere from 4-8 business days starting June 3rd, 2021.

If you are in Alaska or Hawaii, you should expect to receive your package in approximately 2-3 weeks depending on ground shipping speeds.

If you are an international customer of ours, you should expect to receive your package in approximately 3-5 weeks once we complete all international order forms this week. We’re here to make sure that you get the product you backed, so don’t hesitate to reach out with any questions or concerns.

When Will I Get Tracking Info?

We will be uploading tracking numbers on a rolling basis into BACKERKIT through the end of this week and early next week. It takes a day or so for us to get a generated tracking number, so if it’s not there immediately don’t worry!

In the event that you have trouble accessing your BackerKit account, feel free to send a message to BackerKit support as they’re standing by to help any lunchbox backer get what they’re owed from this campaign!

What If I Have An International Address?

We will be writing tariff codes into all of the products we ship overseas to ensure postal flow. In the event that your country levies additional VAT and postal tariffs, you are responsible for the coverage of these fees!

Thank you for your support, fam. May your year be filled with all the adventures we missed in 2020.

Your Friends over at Lunchbox

Shipping Update + Snack & Sling Packs Through Customs!
almost 3 years ago – Wed, May 12, 2021 at 05:03:20 PM

The Finish Line Is In Sight....

Hey lunchbox fam! 

At long last, your Snack & Sling packs have made it through the port of Los Angeles, through customs, and will soon be heading to our warehouse to begin the shipment process! 

• For those of you who confirmed your addresses via BackerKit, THANK YOU! We are in the process of getting your order details finalized now. 
• For those of you who have changed their address & havent update, or have not gotten an email to confirm address at all, please get in touch with us at [email protected] so we can get the right address before we ship your packs out! 

We are aiming to have all packs shipped out no later than June 1st, 2021, and will update you with your tracking number as soon as we have them! 

Thanks for your patience & support,

The Lunchbox Team

p.s. The Snack&Sling Pack prototypes will be making their first festival debut at Sunset Music Festival in Tampa, FL over Memorial Day Weekend! Keep up with us on Instagram at @lunchboxpacks to get more details on the meetup. 

Production About to Complete + Container Ship Delay + BackerKit Addresses
about 3 years ago – Fri, Mar 26, 2021 at 11:20:28 AM

Hello backers of the lunchbox Snack & Sling kickstarter campaign!   

In just four short days, we'll be completing production of all Snack and Sling packs on our factory line! It's a significant milestone for us - the first time that we've completed a round of products to supplement our lunchbox hydration pack & expanded our brand to capture a full range of lifestyles.

You could say we're pretty excited!  

 NOTICE: Product Shipping Delay

We also want to provide an update on expected shipping dates for the Snack & Sling packages to all backers globally. 

We are expecting to report a delay of initial shipments of Snack & Sling by 20-30 days in response to global shipping delays. Our new estimate for a ship date has moved from the first week of May to the very end of the month, which puts product in the hands of our USA customers by mid-June and for international customers by end-of-June.

WHY: While our production estimates have been on-time, global shipping timing & customs processing has recently increased significantly due to increased volume of global packages in response to the at-home nature of the pandemic. As such, our usual 35-40 day sea-shipping route from our factory in Vietnam and though Port of LA customs has been affected by delays. Ships are facing an extra 2-3 weeks in port just to offload cargo, and U.S. customs is taking 2-3 weeks (up from 5 days) to approve shipments due to large volume.

OUR COMMITMENT: We are 100% committed to getting you your Snack or Sling Pack as fast as we can. We'll be able to begin shipping as soon as your products arrive in our warehouse, and we are doing whatever possible to expedite delivery. You will be getting your Snack & Sling shortly, and we appreciate your patience & understanding in that the times we live in are highly irregular.

If you'd like to read more on the issue, the NYTIMES article here describes it in full detail.

 NOTICE: BackerKit Addresses

In the second week of April, we'll be messaging you to LOCK YOUR ADDRESS in BackerKit to confirm where we're shipping your Snack & Sling to! If you haven't updated your address so far, no worries, it's not time yet! We will confirm final shipping address with you to confirm correct recipient. 

Thank you for your stewardship & trust - we won't let you down.

-The lunchbox team

Lunchbox Fam, It's Your Last Day (to complete the Snack&Sling survey)!
about 3 years ago – Mon, Feb 15, 2021 at 02:31:32 PM

Hello lunchbox fam! 

Happy February - the beginning of Spring is just around the corner. Now, today is February 15th! For those of us in the United States & across the world, you may be wondering "why are they making me look at a calendar the day AFTER Valentine's Day?" Well, first off,  because it's the best holiday to buy your snack a Snack Pack...But even more importantly: 

TODAY IS THE LAST DAY TO CHOOSE YOUR BACKER REWARDS ON BACKERKIT!   

Woah, that's a lot of caps. What does this actually mean?

At midnight tonight, the Backer Rewards will LOCK for all tiers, which means that we will no longer be taking additional backer requests for different strap colors & sizes if you haven't filled out your form. Don't worry, we have extra straps ordered so everyone will have straps for their Snack & Sling, but after this date you will not be able to choose Size & Color.

Can I get another Snack or Sling Pack for a friend?

YES! You'll be able to add these items as 'add-ons' in BackerKit at pre-order prices. 

What happens if I forget to fill this out after this date? Will I still get my pledge? 

Absolutely! We have ordered extra Black - Small and Black - Large straps in case you didn't fill out the form. 

Can I still change my shipping address after this date?

YES! You'll be able to update your shipping address until April 1st! 

Thank you for keeping up with the campaign, and we can't wait to see all the many places you take your Snack & Sling in the (hopefully vaccinated) world! 

All the best,

The lunchbox team 

Snack&Sling - BackerKit Deadlines + Team Update!
about 3 years ago – Fri, Jan 29, 2021 at 01:11:09 PM

Hello lunchbox fam! 

As we get ready to enter our last full month of Winter, we wanted to check in on key project timelines & deadlines! 

 Timeline Check

After double-checking material lists / availability with our production partners, we are confirming that we are on schedule to honor campaign timelines. The first run of Snack & Sling will be finishing production on March 31st, 2021, and put on a container to Los Angeles in the first week of April. We should have product in hand in early May, at which point we will begin fulfillment of all pledges! 

Complete Your Pledges

At the beginning of January, we sent out your links to BackerKit, where we are capturing all the information we need to fulfill your campaign pledges.

There are just over TWO WEEKS LEFT before orders are locked and our strap quantity purchase orders are in! Please ensure that you complete your pledge (check the email that you backed the kickstarter with) so you get exactly what you'd like from the campaign! 

Don't worry if you don't have a final shipping address for whatever reason, you'll be able to change that up until April! 

Thanks for backing the campaign! 

If you have any questions or concerns, please email our customer success team at [email protected]. We love hearing from you, it makes our day! 

All the best,

the lunchbox team